Terms & Conditions

Acceptance of terms

These terms and conditions govern all supply of goods and services ("products") by Juliet Coleman Interiors ("Juliet Coleman Interiors", we, us") to you, the purchaser of goods and services from us, including your use of the website at www.jcolemaninteriors.co.nz ("the website"). They are effective from 1st September 2018 and will replace all earlier Juliet Coleman Interiors terms of trade and any conditions contained in any document used by you and purporting to have contractual effect.

We reserve the right to change these terms of trade by notice to you. Notice may be given by posting the revised terms and conditions on our website.

To make a purchase from our online shop you must be 18 years of age or over.

Purchases from our online shop may only be made by persons who are acquiring goods or services for their own use or consumption, and you must not acquire goods from us via the website for resupply (whether in trade or otherwise).

If you are purchasing on behalf of another entity such as a company you warrant you have the authorisation to agree to these terms and conditions on behalf of the entity.

Availability and supply

All orders are subject to the availability of those products or services. If for any reason a Product is not available, we will endeavour to notify the non-availability on our online shop.

Delivery and delivery charges

Domestic Shipping

Are New Zealand shipping charges depend on value of your purchase.

Standard Shipping up to $199 - $10

Standard Shipping2 $200 to $399 - $25

Standard Shipping3 $400 to $799 - $40

Premium Order $800 to $1199 - $65

Premium Order2 $1200 and over - $120 (for orders over $1200 you are welcome to contact us on juliet@jcolemaninteriors.co.nz to discuss the order and the related freight charge.

Your purchase is dispatched from our Wellington Head Office, and delivery is handled by one of the national carriers.

As soon as you place an order with The Porcelain Lounge you will receive an email confirmation. Once the order has been processed, you will receive another email confirming dispatch as well as the relevant details for tracking your delivery.

Depending on your location, delivery will be within five (5) to ten (10) business days for items in stock. Delivery to remote areas may take longer but our aim is to deliver to you as quickly as possible.

Please make sure that the shipping address and contact details are correct as we're unable to redirect orders once they are on their way to you. The delivery address must be an address within New Zealand and cannot be a PO Box or Freight Forwarding Location.

Before we can dispatch your purchases, we may need to confirm your details with your card issuer. We will do our best to keep delays to a minimum.


Returns & Exchanges

Returns Overview

We want our customers to be completely satisfied with their purchase. We recommend you immediately inspect any goods that we deliver to you. Please ensure you are completely satisfied with the goods, including that the goods are of acceptable quality, and match the description we have provided to you.

Goods Damaged in Transit

If any goods arrive damaged, please contact us as soon as possible. If your item/s arrive broken please email a photo of the broken goods still in the box, also with an image of the condition of the box and contact as soon as possible so that we can arrange a replacement or credit voucher and take the necessary steps to get the item returned to us.

Returns and Change of Mind

Please choose carefully as refunds are not provided where you have simply changed your mind. We recommend you carefully preview any orders before adding them to your shopping cart and proceeding with your order.

We offer a 30-day exchange period from date of receipt. Please contact us to discuss. We expect the item to be returned within the original packaging. Any additional shipping and postage charges are your responsibility. We recommend a trackable and insured service.

If you have a return claim, please contact us at Juliet Coleman Interiors by telephone or email:

0275 362559

juliet@jcolemaninteriors.co.nz

Make sure to include the returns form and copy of your invoice included in your package, and mail your return to the address below:

2/182 Frenchpass Road
RD4
Cambridge
3496


We will email you a credit voucher, valid for one year, that can be used at the store online.


Payment options

We accept the following bank deposit online banking.

Shipping and delivery

Currently
4 weeks

After 10 October
4 weeks but can push to 6 weeks - I will update if it changes to 6 weeks.

Last Orders to be here for 17th December
5 November (assuming 6 week lead-time)

  • MUD Australia order can take between 4 to 6 weeks to arrive, depending on your selection.
  • Items we have in stock will take between 3 to 10 days' to arrive.
  • Once you have placed your order we will notify you to confirm the timeframe for delivery.
If you are after a MUD Australia item that is not listed on this site, please get in touch as I will be able to help.

Liability Limitation

Where you acquire or hold yourself out as acquiring goods or services from us for the purposes of a business, the provisions of the Consumer Guarantees Act 1993 will not apply. The conditions, warranties and guarantees set out in the Sale of Goods Act 1908 or otherwise implied by statute or common law will not apply and are excluded from these terms of trade.
We will always endeavour to have complete and accurate information on our website but to the greatest extent permissible by law we assume no responsibility for the completeness and current accuracy of the information provided on our website.

To the greatest extent permissible by law, we exclude all liability we may have to you for any claim except where we have acted in bad faith. This exclusion also applies for the benefit of every officer, employee, contractor, agent of us and anyone else we use to perform our duties or provide services under any agreement you have with us. None of the persons specified above is liable or has to pay you for anything else in connection with or resulting from anything any of us does or does not do, or delays in doing, whether or not it is contemplated or authorised by any agreement you have with us. This exclusion applies whatever you are claiming for and in whatever way liability might arise. This exclusion does not limit any inalienable rights you may have under the Consumer Guarantees Act 1993.

Our maximum liability to you (if any) shall be limited to the value of any faulty products or services supplied by us and we, our employees, contractors and agents, will not be liable to you for loss or damage of any kind however that loss or damage is caused or arises.

Applicable law and jurisdiction

Unless we otherwise agree in writing, this agreement contains all the terms of our relationship and continues to apply no matter where you are located at the time any goods or services are provided to you by us and irrespective of the location where you reside.

Use of our website, supply of products or services by us to you and any other matter arising from these Terms and Conditions are subject to the laws of New Zealand. The Courts of New Zealand shall have non-exclusive jurisdiction over all claims or disputes arising in relation to, out of or in connection with these terms of trade, or with the use of website or supply of any services.

Where you or any other person who you act for, or who you permit to act for you supplies incorrect information for the purchase of a product or service and we incur cost in any matter concerning that name then we may recover the costs incurred by us from you (including legal costs on a solicitor-client basis).

You agree to use our website, products and services in accordance with the applicable laws of the country or countries where your business or organisation is based.

Privacy policy and Confidentiality

Unless you opt to receive messages from us we will not contact you again in future. If you have opted to receive ongoing communications and at a later date you no longer wish to receive these communications you will be able to opt out of receiving this information by contacting us by email or by following the unsubscribe instructions at the bottom of emails sent to you.

Opting out of receiving the above mentioned messages will not prevent the sending of messages that specifically relate to your order(s).

We may use personal information that we collect about you to provide products and services to you and to administer orders and payments relating to your purchases from us.

You will need to permit us to place data files ("cookies") on your computer to enable you to use some features of some of our websites. Where you choose not to enable cookies from our Website, some functionality of those Website may not be available to you.

We may disclose your personal information as required by law.

Where you have provided information to us on a confidential basis, we will hold that information in confidence, except as required by law. We cannot guarantee that our website is secure, and we cannot be held responsible for a breach of our website security that is beyond our control.

You can request details of your personal information that we hold, and ask us to correct it, at any time.

General Conditions

We reserve the right to change these terms and conditions from time to time by notice, which may be in the form of a notice posted on our website at www.jcolemaninteriors.co.nz

If we fail to enforce any terms or to exercise our rights under these terms and conditions at any time, we have not waived those rights.

If any provision of these terms and conditions is held to be invalid or unenforceable for any reason, the remaining provisions shall remain in full force and effect and the parties shall adjust their respective rights and obligations in accordance with the spirit and intent of the parties as shown by these terms and conditions.

Unless any provision in this agreement expressly provides otherwise, these terms and conditions are not intended to confer a benefit on any person or class of person who is not a party to it.

We may deliver notices to you by sending them to an email address that you have notified to us.

 

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